you know what your customers experience? Do you know what is important to them?
How do you know?
Customer feedback is invaluable!
Whether a customer has a great experience or a bad experience, they will talk about it to others.
What is your customer saying about you?
Your most unhappy customers are your greatest source of learning. -- Bill Gates, MicroSoft
The purpose of a business is to create and keep a customer. -- Brian Tracy, author, business consultant
It costs 5 times the resourses, effort and time to attract a new customer than to retain an existing one. Are you investing in learning more about your customers and making efforts to keep them? A few simple changes can give you invaluable information to quickly take action to increase and keep your customer base. If you aren't doing this, your competition probably is.
Outcomes: In two exciting days, you learn easy methods for getting real-time customer feedback for your business. Learn three simple models for organizing your business to better serve the customers. Turn your employees into customer magnets. Increase customer satisfaction and customer loyalty.
"We don't directly deal with our customers but this course showed us how to make sure our retailers understand how we want our customer's served. The concept of "shared" customer is great." -- Alyce V., HP Consumer Prod.
we know why our customer attrition was up to 15% every year. We are implementing
our customer benefits program and intend on keeping those customers coming back.
~ In this course, you learn the critical models, methods and processes to create your customer value system that is sure to delight them.
Methods to easily capture real-time customer feedback
business is only as great as its people. A strong team of employees is a key success
~ In this course, You will learn methods to create your team of customer magnets.
5 principles for teaching your employees to love customers
This Learning Lab will be delivered over one intensive weekend. There is a combination of education, experiential exercises and practice sessions. There is a mix of entire group work, individual work and small group/partner work. Course materials included: Learning Journal of the course.
Join us to unleash your full potential! Register now.
Dolena, Director at 808 965-1899