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Maya Dolena
I received multi-million dollar education and experience while working in a Fortune 20 company. I am now sharing it with you.

WinningEdgeUniv.COM is dedicated to bringing education, experiences and tools
to give YOU the Winning Edge.

Winning Edge University
of Hawaii

Customer Centric Business
Earn customer loyalty and more business!

If I could show you how to deliver greater value to your customers and increase your bottom line without costing more, would you want to know how?

Design your business to be a customer value generator. Turn every employee into a customer magnet and an exceptional representative of you and your company.

This is an experience economy. What experiences are you creating for your customer?

Do you know what your customers experience? Do you know what is important to them? How do you know?
Research has shown that beyond price, customers want a great experience and will pay more for it. A great experience to them could mean faster, hassle-free service, frequent status checks on their order, a clean, comfortable business environment, or friendly interactions.

Customer feedback is invaluable!

Whether a customer has a great experience or a bad experience, they will talk about it to others.

What is your customer saying about you?

Your most unhappy customers are your greatest source of learning. -- Bill Gates, MicroSoft

The purpose of a business is to create and keep a customer. -- Brian Tracy, author, business consultant


It costs 5 times the resourses, effort and time to attract a new customer than to retain an existing one. Are you investing in learning more about your customers and making efforts to keep them? A few simple changes can give you invaluable information to quickly take action to increase and keep your customer base. If you aren't doing this, your competition probably is.

Outcomes: In two exciting days, you learn easy methods for getting real-time customer feedback for your business. Learn three simple models for organizing your business to better serve the customers. Turn your employees into customer magnets. Increase customer satisfaction and customer loyalty.

"We don't directly deal with our customers but this course showed us how to make sure our retailers understand how we want our customer's served. The concept of "shared" customer is great." -- Alyce V., HP Consumer Prod.

"Now we know why our customer attrition was up to 15% every year. We are implementing our customer benefits program and intend on keeping those customers coming back. "
-- A. Harris, Customer Contrax


~ In this course, you learn the critical models, methods and processes to create your customer value system that is sure to delight them.

~~ Methods to easily capture real-time customer feedback
~~ Methodology to implement the most important customer issues

~~ Three models to help you organize into a customer focused business
~~ Process to streamline the customer interaction
~~ How to establish a generative cycle of customer involvement

A business is only as great as its people. A strong team of employees is a key success factor.

~ In this course, You will learn methods to create your team of customer magnets.

~~ 5 principles for teaching your employees to love customers
~~ Distinctions and language for talking to customers
~~ Enlightening exercise to shift your organization's focus to the customer

This Learning Lab will be delivered over one intensive weekend. There is a combination of education, experiential exercises and practice sessions. There is a mix of entire group work, individual work and small group/partner work. Course materials included: Learning Journal of the course.

If you have attended the entire course and completed all the exercises and did not find the course beneficial to you, your tuition will be applied to another course of your choice or cheerfully refunded.
Register now.
What do you have to lose?

Join us to unleash your full potential! Register now.

Maya Dolena, Director at 808 965-1899